Bezel The Watch Collectors' Guide

Question Where is Bezel The Watch Collectors' Guide located?
AnswerWe are located at 11 Unity Street #01-33 Robertson Walk Singapore 237995, one of the biggest and busiest watch portal in Asia. Bezel The Watch Collectors’ Guide has been in business since 2003. And feedbacks can be found online via the various search engines.
Question Is Bezel The Watch Collectors' Guide a registered company?
AnswerYes. We are registered under the Companies Act with the Accounting Corporate Regulatory Authority in Singapore. Contact us for instructions on how to verify our company online.

Question Are you an authorized dealer?
AnswerYes. We are authorized dealers for all the watches on our website. And all our watches comes with warranty dated on the day of purchase.
Question Can we buy from your retail shop?
AnswerYes you can. Our address and opening hours are listed on our CONTACT page.
Question Prices and currency
AnswerPublished prices and final invoices are in SG Dollars. To help customers approximate the SGD values in their local currency, please use www.xe.com. Final credit card and PayPal debited amounts may vary based on currency fluctuations and bank commissions. BezelShop encourages our customers to contact their credit card banks to receive the accurate price conversion and any bank commissions related to the transaction.
Question How long have you been in business?
AnswerWe have been in business since 2003.

Merchandise

Question Are the watches authentic?
AnswerYes. Our watches are obtained from our manufacturers, and arrive in their original packaging.
Question Are the watches new?
AnswerYes. We do not sell used, refurbished or rejects. We have a stringent return policy.
Question Do you deal with used watches?
AnswerYes. We do deal with used watches. Contact us via the contacts listed on our CONTACT page.
Question What about watch warranty?
AnswerAll our watches comes with Manufacturer’s International Warranty.

Payment and Shipping

Question How do I order?
AnswerPlease refer to our Order page for more details.
Question Are there any other cost involved?
AnswerOther than postage fees, the prices published are what you pay. Refer to our Shipping page for more details.
Question What happens after I pay for my order?
AnswerWe will email you and confirm your order. It usually takes a couple of hours for us to respond to your order. Sometimes, it might be longer due to time difference. Orders are usually shipped out within 2-3 days.
Question What happens if the watch(s) arrive damaged?
AnswerAll watches undergo a stringent check before they are packed and shipped. Extreme care and packaging is used to prevent any possible damage during transit. All our packages are waterproofed to prevent water damage both to contents inside and outside. Refer to our Return Policy for more details.
Question What happens to parcels lost in transit?
AnswerIn the event of a lost parcel, we will get in contact with the respective courier. Should it really be lost, we will send out a replacement.
Question How long does it take to arrive?
AnswerIt usually takes approximately four to forteen working days to arrive at the destination depending on mode of shipping and destination. Orders might be delayed during public holidays and festive seasons. Due to potential delays in respective country’s customs process, we cannot guarantee delivery times. Refer to Orders & Shipping for more details.
Question Successful Shipment Delivery
AnswerIf the package is not successfully delivered to the Customer’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the Bezel The Watch Collectors’ Guide commercial agreement, the package may risk being sent back to Singapore at the Customer’s expense including any import fees that may be assessed upon re-entry to Singapore. These fees will be deducted from any eventual reimbursement.
Question Will I be charged Customs and Import Charges?
AnswerAny customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers). Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Why Buy From BezelShoppee

Question Validated Manufacturer Warranty
AnswerBezelShop, under Bezel The Watch Collectors’ Guide is an authorized dealer for every brand represented on our website. Luxury watch manufacturers will not honor the manufacturer’s international warranty unless the product was purchased through an Authorized Dealer. In many cases the manufacturer will require the original purchase receipt and/or the warranty card to be stamped by the dealer.
Question Why do some Grey market Dealers offer better prices?
AnswerBecause Unauthorized Grey Market Dealers cannot offer a validated manufacturer’s warranty, they will usually offer their own warranty. These third-party warranties have several potential problems:
* Most major watch companies restrict parts distribution to authorized service centers ONLY. If a product needs a part (and every watch does eventually need service and parts), you are stuck. These companies are offering to fix watches for which they have no access to spare parts. Their guarantees are worthless.
* The warranty may not match the manufacturer’s warranty in terms of duration or coverage.
* The retailer does not use factory-certified technicians and may not know how to properly service the product.
* If the retailer goes out of business, you have no warranty at all.
Question Genuine, Unaltered Products
AnswerAt BezelShop, we obtain our stock directly from the respective brands. And because of our sales volume, we always have the latest and “freshest” models in stock. And with serial numbers intact.
Question Highest Specification Models
AnswerWe aim to have the highest specification for all the watches we represent, providing the range and variety that every watch collector will seek.